Privacy policy
This Website Privacy Policy applies to: www.theykeyyouremissing.com
Last update: December 27, 2023
The respect of your private life is of the utmost importance for The Key You’re Missing, who is responsible for this website.
This Privacy Policy aims to lay out:
The way your personal information is collected and processed. “Personal Information” means any information that could identify you, such as your name, your mailing address, your email address, your location and your IP address;
Your rights regarding your personal information;
Who is responsible for the processing of the collected information;
To whom the information is transmitted;
The website’s policy regarding cookies.
This Privacy Policy complements the Terms and Conditions that you may find at the following address: www.thekeyyouremissing.com/terms-and-conditions
1. COLLECTION OF PERSONAL INFORMATION
We collect the following personal information:
First Name
Last Name
Mailing Address
Postal Code
Email Address
Phone Number
Credit Card Number
The personal information we collect is collected through the collection methods described in the following section.
2. FORMS AND METHODS OF COLLECTION
Your personal information is collected through the following methods:
Website registration form
Order form
Survey form
Contest
We use the collected data for the following purposes:
Order tracking
Special offers
Statistics
Contact
Managing the website
3. INTERACTIVITY
Your personal information is also collected through the interactivity between you and the website. This personal information is collected through the following methods:
Comments
Correspondence
Information for promotional offers
We use the personal information thus collected for the following purposes:
Statistics
Contact
Website management
4. COOKIES AND LOG FILES
We collect information through log files and cookies. These allow us to process statistics and information about traffic on the Website, to ease navigation, and to improve your experience for your comfort.
a) Cookies used by the Website
The cookie files used on the Website are the following:
IP address
Operating system
Pages visited and queries
Day and time of connection
The use of such files allows us to achieve the following purposes:
Improvement of the service and personalized welcome
Personalized consumption profiles
Order tracking
Statistical surveys
Managing the website
b) Objection to the use of cookies and log files by the Website
You have the right to object to the recording of these cookies and log files by configuring your web browser.
Once you have deactivated cookies and log files, you may continue your use of the Website. However, any malfunction resulting from the deactivation shall not be considered of our making.
5. SHARING PERSONAL INFORMATION
We are committed to not selling to third parties or otherwise commercialize the personal information we collect. However, we may share this information with third parties for the following reasons:
Consumption profiles
Order fulfilment
Partnership
Advertising
If you do wish that we not share your personal information with third parties, you may object at the time of collection or at any time thereafter, as described in the “right of objection and of withdrawal” section.
6. STORAGE PERIOD OF PERSONAL INFORMATION
The controller will keep in its computer systems, in reasonable security conditions, the entirety of the personal information collected for the following duration: unless and until you ask us to delete this information, but not before account deactivation.
7. HOSTING OF PERSONAL INFORMATION
Our website is hosted by: Go Daddy Canada
The host may be contacted at the following phone number: 1-866-938-1119
Personal information we collect and process is exclusively hosted in Canada.
8. CONTROLLER
a) Controller
The “Controller” is: Michelle May. The Controller may be contacted as follows:
The Controller is in charge of determining the purposes for which personal information is processed and the means of such processing.
b) Obligations of the Controller
The Controller is committed to protecting the personal information collected, not to transmit it to third parties without informing you, and to respect the purposes for which personal information was collected.
In the event that the integrity, confidentiality or security of your personal information is compromised, the Controller is committed to notifying you.
9. RIGHT OF OBJECTION AND OF WITHDRAWAL
You have the right to object to the processing of your personal information by the Website (“right to object”). You also have the right to request that your personal information not appear, for example, on a mailing list (“right to withdraw”).
If you wish to exercise the right to object or the right to withdraw, you must follow the procedure described hereinafter:
The user must submit a request to the Controller at the email address indicated above.
10. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL
You have the right to consult, update, modify or request the removal of information about you by following the procedure described hereinafter:
The user must submit a request to the Controller at the email address indicated above.
If you have a personal account, you may request its removal by following the procedure described hereinafter:
The user must send an email to the data controller. This email must contain the information on the account (associated email address as well as account number). The email must be sent to the data controller using the address provided above.
11.SECURITY
Personal information we collect is stored in a secured environment. People working for us are obligated to respect the confidentiality of your personal information.
To ensure the security of your personal information, we use the following methods:
SSL (Security Sockets Layer) Protocol
Username/password
Firewalls
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. Nevertheless, no mechanism can ensure complete security, and transmitting personal information on the Internet always contains an element of risk.
12. CHANGES TO OUR PRIVACY POLICY
Our Privacy Policy may be viewed at all times at the following address:
www.thekeyyouremissing.com/privacy-policy
We reserve the right to modify our Privacy Policy in order to guarantee its compliance with the applicable law.
You are therefore invited to regularly consult our Privacy Policy to be informed of the latest changes.
However, in the event of a substantial change to our Privacy Policy, we will notify you as follows:
Email to the email address provided at the time of sign up.
13. GOVERNING LAW AND JURISDICTION
This Website Privacy Policy is governed by and shall be construed in accordance with the laws of the province of Manitoba, Canada. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Manitoba.
14. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding this Privacy Policy or the collection, use, or disclosure of your personal information, please contact us at the following:
The Key You’re Missing
Michelle May
Please allow a reasonable time for us to respond to your inquiry.